Privacy policy & general terms of access and use

Introduction

ALMA offers solutions for the transport, distribution and treatment of water and is the data controller for many types of data, some of which are personal data on this website (domain name alma.ma).

This Privacy Policy governs the manner in which Alma.ma collects, uses, maintains and protects personal information of users submitting quote requests, information requests or others on our website domain alma.ma. Committed to privacy respect, ALMA ensures that personal information collection and processing comply with Law No. 09-08 of February 18, 2009 relating to the protection of individuals with regard to the processing of personal data and the European Union General Data Protection Regulation (GDPR).

Processing refers to any operation applied to data enabling the direct or indirect identification of a natural person, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, alignment, restriction, erasure or destruction.

Collection of Information

When users submit quote requests on our website, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Postal address
• Other information for quote requests and attachments as part of job, partnership or other requests.

We collect this information in order to provide customized quote services and respond effectively to user needs according to the nature of the forms completed by the user.

Use of Collected Information

All data obtained or generated by MMEP during its activities is treated with the strictest confidentiality.

No data is made public.

As part of its regulatory obligations, MMEP transmits certain information to authorities (SEMAC, State services in charge of metrology). The transmitted information constitutes the "Calibration/Initial Verification Report" and the "Individual Metrological Booklet (Calibration Certificate)".

Client information obtained from sources other than the client (e.g., complainant, regulatory authorities) is kept confidential between the client and MMEP.

Protection of Personal Information

We are committed to ensuring the security and confidentiality of users' personal information. We implement appropriate security measures to protect against unauthorized access, disclosure, alteration or destruction of data.

Information Sharing: We do not sell, trade or rent users' personal information to third parties. Users' personal information is only shared with third parties within the framework of providing services requested by users (for example, to obtain quotes from commercial partners) or when required by law.

Access and Control of Your Personal Information

Users have the right to request access to their personal information we hold, as well as the right to request correction, deletion or limitation of use of this information. To exercise these rights, users can contact us at the address below:

Email : contact@alma.ma / contact@web.alma.ma

Your Consent

By using this site, you accept the practices described in this Statement (including the Cookie Policy available on this site www.alma.ma). If you do not accept this Statement or the Cookie Policy, please do not use this site.

We reserve the right to make changes to this Statement or the Cookie Policy at any time. Any changes will be posted in this Statement and significant changes will apply to future activities. We encourage you to review this page regularly to stay informed.

Cookies and Similar Technologies

We use "cookies" and other web technologies to collect information and support certain features of our sites:

• Analytics on how visitors use our sites (pages viewed, links clicked, visit duration);
• Manage and determine the effectiveness of our advertising campaigns;
• Support site features and functionalities;
• Enhance user experience on the ALMA website;
• Provide a personalized experience when using our sites.

Our site uses cookies, tags and the Meta Pixel to analyze browsing and measure the effectiveness of our ad campaigns on Facebook and Instagram.

Certain information (such as email address or phone number submitted via forms) may be transmitted to Meta, after being hashed and secured, to improve ad matching and targeting.

This data is only used for statistical and marketing purposes, in accordance with our privacy policy. You can accept or refuse these cookies via our consent banner and modify your choices at any time.

Contact Us

For any questions regarding this Privacy Policy or our personal data protection practices, please send an email to contact@alma.ma.

Last updated: 24/06/2025